Frequently Asked Questions (FAQ)

If you have a question regarding your appointment that is not addressed below please contact our reception team and they would be happy to assist you.  If you have a question for a physiotherapist you can submit it to the team through our “Ask A Physio” form. 

How many appointments will I need?

This varies from patient to patient depending on the scope of your injury.  At your first session your physiotherapist will assess the problem and will discuss a treatment plan with you.  Your progress will depend on a variety of factors and your physiotherapist will communicate with you along the way to make sure you are comfortable with the plan.

Do you have parking?

We do not have client parking spots at either of our clinics however both locations have a variety of parking options nearby.  Click on the links below for a parking map.

Do you do direct billing for extended health benefits?

We do not do direct billing for extended health benefits.  We will provide you with a detailed receipt that you can submit to your provider.

Does MSP cover physiotherapy?

Only those MSP beneficiaries with premium assistance status are eligible for a combined annual limit (each calendar year) of 10 visits for acupuncture, physiotherapy, massage therapy, chiropractic, naturopathy and non-surgical podiatry. There is a $25 surcharge for all appointments.

You must enroll for MSP before receiving coverage. For more information on this click here.

Do I need a doctor’s referral to come to physiotherapy?

A referral from your doctor is not required to receive physiotherapy. Some private insurance companies require a doctors referral before providing extended coverage however each one is different so it is best to check your personal plan.

For WCB and ICBC claims, a doctors referral is required in some specific cases.  Speak with your case manager to determine if it is required for your claim.

How long will my appointment take?

Please arrive 15 minutes early to fill out a New Patient Form and complete payment.

The length of your appointment will vary depending on your situation. Generally initial appointments take about 30-45 minutes and subsequent visits range from 20 minutes to one hour.

Do I need to bring anything to my appointment?

  • Carecard number
  • Shorts- If you are being treated for a back, hip, knee, ankle or foot problem
  • Shoes/orthotics- If you have a lower extremity injury related to a sport it may be helpful for you to bring whatever shoes (including orthotics) you use to participate in that sport.
  • WCB Patients- Claim #, Carecard, case manager’s name and number
  • ICBC Patients- Claim #, Carecard, adjustor’s name and number

Are we in contact with your doctor?

We ask your permission to send your doctor an initial report after we have assessed you. This ensures that your family physician knows you are receiving physiotherapy for a specific problem and how long we expect to treat you. If you have been referred by a specific physician we will also send them an initial report of our assessment findings.