Treloar Physiotherapy Clinic FAQ

Please see below a list of questions that are most commonly asked of us. If you have a question regarding your appointment that is not addressed below, please contact our reception team directly as they will be pleased to assist you.

This varies from patient to patient depending on the scope of your injury or reason for your visit. During your first session, your practitioner will conduct a thorough initial assessment and discuss your treatment plan with you. You will then work together on your individual goals for your wellness journey.

Our leading edge team of Physiotherapists are expected to go beyond the basic Physiotherapy skills and work towards becoming Fellows of the Canadian Orthopaedic Manipulative Physiotherapists Association (FCAMPT). To achieve this designation they must have excellent manual skills and a thorough knowledge of assessment and treatment approaches for patients with orthopaedic problems. Many of our practitioners have further training such as IMS, Acupuncture, Vestibular & Concussion Rehabilitation, Shockwave Therapy, Pelvic Floor Therapy and Clinical Pilates.

There is ample metered street parking at both locations and access to parking lots nearby. Click on the links below to view a parking map.

We do direct billing for Pacific Blue Cross, however, we do not do direct billing for extended health benefits for other carriers at this time. We will provide you with a detailed receipt that you can submit to your provider for reimbursement.

Only those MSP beneficiaries with premium assistance status are eligible for a combined annual limit (each calendar year) of 10 visits for acupuncture, physiotherapy, massage therapy, chiropractic, naturopathy and non-surgical podiatry. Most services are subject to a $25 surcharge per appointment, but Pelvic Floor Therapy and Vestibular/Concussion appointments are subject to varying surcharges.

You must be enrolled for MSP before receiving coverage. For more information click here.

In most cases, a referral from your doctor is not required to receive Physiotherapy. Although, some private insurance companies require a doctor’s referral before providing extended coverage so we encourage you to check with your carrier directly.

For WCB and ICBC claims, a doctor’s referral is required in some specific cases. You should speak with your case manager to determine if it is required for your claim.

Please arrive 15 minutes early to fill out a New Patient Form. If you have completed a New Patient Form online, please arrive 5 minutes prior to your appointment.

Initial appointments will be approximately 30 minutes to one hour depending on your injury or reason for visit. Follow up appointments are 20 – 30 minutes unless your therapist has arranged for an extended follow up visit or you have been referred to a Kinesiologist for active rehabilitation exercises following your appointment.

  • CareCard number
  • Shorts – If you are being treated for a back, hip, knee, ankle or foot problem
  • Shoes/orthotics – If you have a lower extremity injury related to a sport it may be helpful for you to bring whatever shoes (including orthotics) you use to participate in that sport.
  • WCB Patients – Claim #, Carecard, case manager’s name and number
  • ICBC Patients – Claim #, Carecard, adjustor’s name and number

We ask your permission to send your doctor an initial report after we have assessed you. This ensures that your family physician knows you are receiving treatment for a specific problem and how long we expect to treat you. If you have been referred by a specific physician we will also send them an initial report of our assessment findings.

Your appointment time has been specifically booked for you. If you are unable to meet your scheduled time, please be advised that all appointment cancellations do require 24 hours notice. For Monday appointments, please cancel prior to 3pm Saturday.

We value our patient’s time and want to ensure that those in need of care can access any schedule openings with fair notice, so please understand that appointments cancelled inside of the 24 hour window will be subject to a cancellation fee of $40.

A $70 fee will apply for 60 minute Vestibular, Pelvic Floor Therapy & Clinical Pilates appointments.

We appreciate your cooperation and look forward to continuing to support you on your wellness journey.

Please contact us here if you have any other questions!